Frequently Asked Questions

Quick answers to common questions

General Questions

What is TRPX?
TRPX is a modern ride-hailing platform that connects riders with professional drivers. We offer safe, comfortable, and reliable transportation services in over 100 cities.
How do I get started?
Simply download our app, create an account, and you're ready to book your first ride. For drivers, complete the registration process and submit your documents for verification.
Is TRPX available in my city?
TRPX is currently available in over 100 cities. Check our app or website to see if we operate in your area.

For Riders

How do I book a ride?
Open the app, enter your destination, choose your ride type, and confirm your booking. You'll be matched with a nearby driver instantly.
Can I schedule rides in advance?
Yes! You can schedule rides up to 7 days in advance. Just select the schedule option when booking your ride.
What if I left something in the car?
Use the app to contact your driver directly or reach out to our support team. We'll help you retrieve your lost items.

For Drivers

How much can I earn?
Drivers keep 80% of the fare. Your earnings depend on how much you drive, peak hours, and surge pricing. Most full-time drivers earn competitive incomes.
What are the vehicle requirements?
Vehicles must be 2015 or newer, have 4 doors, pass our inspection, and have valid registration and insurance.
How do I get paid?
Earnings are deposited weekly directly to your bank account. You can also cash out instantly for a small fee.

Payment & Pricing

What payment methods are accepted?
We accept cash, credit/debit cards, digital wallets, and PIX (in Brazil). You can add multiple payment methods to your account.
How is the fare calculated?
Fares are based on distance, time, base fare, and current demand. You'll always see the estimated fare before confirming your ride.

Still need help?

Our support team is available 24/7 to assist you

Contact Us